They may also request your telephone number if they need to talk to you. Your question will be prioritised and directed to an appropriate support team member. To keep things organised, your accounting software can become the central hub for all your business connections. Accept credit and debit cards from an iPhone, iPad, or Android device. Run your business with a free point of sale app and powerful back office tools. Find out how to export smart lists to Constant Contact, or contact us by scrolling to the bottom of any support article.
- Your question will be prioritised and directed to an appropriate support team member.
- Accept credit and debit cards from an iPhone, iPad, or Android device.
- Once your question is answered, the details are kept securely on file so we can refer to them if your contact us again.
- With list management tools, you can grow your email list and easily sync contacts with apps and integrations.
We do call customers when it helps, but we first make sure that the right person is dealing with your question, and they have all the necessary information. If the support articles don’t have the information you need, scroll to the bottom of the article and you’ll find the option to contact Xero support. Here you can fill out a form that is sent to the customer experience team who will triage it and assign it to the next available specialist with the right skills to help you. Most of our customer experience specialists have a degree-level accounting background so you can be assured that they have the technical knowledge to help with your case. Square helps sellers of all sizes start, run, and grow their business.
Note that Xero doesn’t have a support phone number or telephone helpline you can call. If you’ve got questions about how Xero can help your business, first, start a free trial to get a Xero login. You can then go to the support centre, Xero Central, to raise a case with the support team.
What is Inbound Marketing?
You can see the status of each case as it moves from being in the support queue to being with a support specialist, or under investigation. Other statuses include ‘action required’ where we’ve asked for more information from you, and ‘call scheduled’ if a specialist has arranged a time to call you. Then, when your question has a reply, its status changes ‘specialist has replied’. You can also choose to invite Xero support into your practice organisation.
While Xero does not have a toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Xero customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via for Customer Service. If you think this information is inaccurate or know of other ways to contact Xero please let us know so we can share with other customers. When you ask a question, Xero Central suggests relevant support articles powered by machine learning. If the suggested articles don’t provide the information you’re looking contact xero support for, you can still contact Xero Support.
Got a business and interested in Xero?
Add your customer and supplier contact details to Xero so they’re easily accessible online and you can look them up anytime. When you click on a case to see more detail, it displays the messages between you and Xero support, the status of your case and when you can expect a response. You can also see which support specialist is looking after your enquiry – along with their photo and a few details about them so you know who you’re talking to.
Unlimited online support
It’s a more intuitive way to connect and chat all things business with one another. Once your question is answered, the details are kept securely on file so we can refer to them if your contact us again. You can also keep copies of the email correspondence to refer back to. The support team member will review any previous issues and communication between you and the support team, then send you a response by email. They may ask if you’re willing to invite them into your Xero organisation so they can see what’s been done and advise you what to do.
Support by phone
There’s no charge for the support provided by the Xero support team, whether it’s online or over the phone. Your accountant or bookkeeper may also offer help as part of their services to you. In My cases, you are able to look up any cases you have raised to keep track of your questions and answers. You can also see an expected response time, who’s looking after your case and where it’s at. You are also able to look back on your conversations with our support team, and share information with other users from the organisation linked to the case.
Accounting software
With this invite, you give Xero support access to your practice organisation only. This includes payroll in Xero, if your organisation uses this feature. If you still have unanswered questions about Xero support, read this article on Xero Central. When you sign up for a Xero plan, you are eligible for free, unlimited support 24/7 from Xero. In this guide, we will be showing you how you can contact Xero Support directly and get your questions answered by the Xero team. To raise a case, you first need to log into Xero with your Xero credentials.
It also allows us to keep improving the support we offer in Xero Central – so you can continue to count on a great experience and excellent customer service from Xero. Many of our customers often go looking for a phone number to call to get support. While we don’t have an inbound support phone number, we do call customers when it helps. When you raise a case you can request a call, or we’ll ask for your phone number if we think talking to you directly will help.
There’s no charge for Xero support no matter how often you contact us. If a website claims to be the Xero support site and offers phone support at a cost, it’s not the official Xero site and is a scam. Find out about Xero customer and phone support, and how you can contact us or ask us to phone you.
.jpg)
.jpg)
